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Return Policy


Return Policy
Here is the process for returning an item:

Step 1:
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number by email at support@devoteddoggy.com. NO returns, of any type, will be accepted without an RMA number. Please email the following information: customer name, order number, item to be returned, quantity being returned and the nature of the problem.

Step 2:
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received.

Step 3:
On all product returns, you are responsible for arranging shipment of the product back to the appropriate warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice that can provide tracking.

Step 4:
If you are returning an item that is defective or shipped in error by DevotedDoggy.com, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us.

For ANY returns that are not an error by DevotedDoggy.com, the customer is responsible for the original delivery costs ($4.95) and the return shipping expense.

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
without showing signs of wear or damage in any way
must not be a special order or a custom order
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Customer is responsible for all shipping costs if seller is not at fault.